Frequently Asked Questions
Should I take a puppy class or a manners class?
If your puppy is four months or younger on the class start date, you should enroll into Puppy Kindergarten. If your puppy is over four months old when the class begins, you should take a Basic Manners class. Right on the border? Contact us and we can discuss which class is the best fit for your dog.
Can more than one person come?
Absolutely! We recommend that one person works with the dog at a time, but other family members or friends are welcome to attend class and watch. If you bring children under 10, we suggest bringing a book or iPad to keep them occupied.
I have more than one dog! Can they all come to class? Do you have multi-dog discounts?
We require dogs from the same household to be in separate classes- just like kids, they get easily distracted by what their sibling is doing across the room! There are enough distractions in a manners class without the added difficulty of other four-legged family members. We do not offer multi-dog discounts.
Can my child handle the dog during class?
Children between 12 and 16 are welcome to attend training and can handle their dog with parental supervision. Children under 12 may still attend, but we ask that a parent works with the dog during class.
What do I need to start class?
Puppies need a minimum of two sets of vaccinations before they can attend a group class. Your vet may tell you to wait until your puppy has all 3 sets of shots before going anywhere- while this does minimize the risk of illness, you also miss out on the critical socialization window of 8-16 weeks! We keep a very clean facility and check the vaccinations of every dog who walks through our doors, so two rounds of vaccines is enough to start. The sooner you start training, the better! Adult dogs must be current on all vaccines or titers.
Do I need to sign up online or can I pay when I get there?
Please sign up ahead of time to reserve your spot. If you prefer not to pay online, you can also register over the phone or in person during our regular business hours. Our classes typically fill up and we can not guarantee that there will be space available on the day the class starts.
What do I need to bring to training?
Please bring your dog’s vaccination records to the first class. In addition to your dog, you'll need to bring a flat collar or harness with a six foot leash. You will need lots of small treats and a clicker for class and we recommend using a treat pouch. We sell all of those items and more in our retail store, so come to class a few minutes early if you'd like to do some shopping!
We also suggest that owners bring doggie bags in case their dogs need to do their business. If you forget to bring doggie bags, we keep them handy at our doggy station located near the front door.
I missed a class, what should I do to make it up?
Classes are cumulative, so if you are absent we strongly suggest you schedule a makeup lesson. Makeup lessons are 30-minute private sessions to get you caught up with the rest of class and are discounted at $40. Please contact us to schedule a makeup lesson.
Do you work with aggressive dogs?
No, aggressive dogs are not allowed in the facility for liability reasons. Please contact a behaviorist to help with aggression. We do work with frustrated greeters and fearful dogs in private lessons only. If you're not sure whether or not your dog is exhibiting aggression, please give us a call or fill out the contact form above.
Do you offer service dog training?
We are not offering service dog training at this time. If service work is your goal, we recommend starting in Puppy Kindergarten or Basic Manners (depending on your dog's age) and working your way up through the CGC class. Once your dog has passed the Canine Good Citizen test, we can refer you to an organization to work on your dog's public access and task training.
Can you help with potty training?
Yes! If you are enrolled in puppy kindergarten, we will go over this in class. Otherwise, please schedule a 30-minute private in the facility. We'll look at where you're having trouble, come up with a game plan to fix it, and schedule a quick follow-up to make sure you don't run into any more problems.
What's your return/cancellation/refund policy?
All of our policies are outlined on our Terms, Conditions, and Policies page. Cancellation policies are also included in the confirmation email you receive when booking a class or appointment.
Lucky Dog Policies
Returns & Cancellations
Retail products may be returned with receipt, within 30 days of purchase. Retail products without receipt may be returned for store credit of current ticket price. Refunds will be given only for unused products still in original packaging. No dog toy, leash or collar is completely indestructible. However, if you feel a product was defective you can reach out to the manufacturer directly.
Refunds for Training Services
Group Classes and Ongoing Classes are non-refundable 7 days prior to the start of class. Refunds may be issued less a $10 processing fee if requested 24 hours after purchase and more than 7 days prior to the start of class. Any portion of a package (i.e., missed class) is lost and non-refundable. No refunds will be made for cancellations made on the day the class is scheduled to begin or anytime after the start date. Under no circumstances will refunds be given for services that have already been provided. Any purchase for a group class expires 3 months from the date of purchase. Any purchase of a package expires 6 months from the date of purchase.
Cancellations must be made more than twenty-four hours in advance of your scheduled appointment, by phone or e-mail, in order not to incur a cancellation fee. Cancellations and/or reschedules made with less than twenty-four hours’ notice and no-shows will be charged the full price of the private lesson.
Seminars, Clinics, Workshops and Special Events
Partial refunds will only be offered if the spot can be filled from a waiting list. Absolutely no refunds if cancellation is made within fifteen (15) days of the start of the Seminar, Clinic, Workshop and Special Event.
Missed and Cancelled Classes
No refunds are offered to clients who miss a class. We suggest scheduling a thirty minute private lesson to catch up with the rest of the class. These make-up classes are offered at a discount for $40. In the event Lucky Dog needs to cancel a class (e.g., for bad weather, instructor absence), the class will be rescheduled to another day.
If classes need to be cancelled due to severe weather, Lucky Dog will do our best to contact clients by phone or email, and will post an announcement to our Facebook page and main phone line. Keeping in mind that clients may have changed their email or contact phone number or do not check their email or Facebook regularly, it is the client’s responsibility to contact us to find out whether we are open for classes.
In the event of uncontrollable circumstances including, but not limited to, inclement weather, natural disasters, power outages, emergency events, global pandemic, instructor illness, etc. class dates and appointments will be pushed back or rescheduled but no refunds will be given.
Terms & Conditions
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific needs.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Lucky Dog is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Lucky Dog may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address, which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
We’re so excited to see you & your dog again! In order to keep Lucky Dog a fun & safe training environment, we’ve implemented some additional policies that we want you to be aware of.
Please bring a mask or face covering to wear in the building- if you forget yours, we will have disposable masks available at the front desk. Everyone is required to wear a mask when in the building. We also ask that you limit class or lesson attendance to two adults per dog whenever possible. Each person/family will need to sign a COVID-19 Waiver before continuing training. As always, please do not allow your dog to say hello to other dogs or other people. He should be paying attention to you when he’s in class!
If you need to purchase something from the retail store, we are allowing a maximum of 3 people in the store at one time. We’ll be continuing to offer call-ahead and no-contact orders for our clients who have a credit card on file.
Additionally, we’ve altered some of our class times to give more space for clients to leave or enter the building between classes. PLEASE double check the time of your class on your reminder email! Opted out? Reach out through Facebook, email, or phone and we’ll be happy to look up your class. All class days & times are also current on our website.
When you arrive for your class, please wait outside until the previous class leaves unless you need to purchase something for class. If the weather is too hot to wait outside, you may come in 5 minutes before your start time. We’ll have a waiting area with spots marked on the floor at the 6’ social distance protocol. The chairs in the training area will be spaced out so that no one is within 10’+ of you. If you have questions or concerns about returning to class, please reach out prior to your new start date!
Notice for Thursday Rally Students:
We will be limiting the class size to 5 people at this time. You will need to contact the desk to pre-register each week to hold your spot.